From isolation to empowerment: Maddie’s transformation with Happy Paws Happy Hearts
Maddie always knew she wanted to help animals, but she never expected that in doing so, she would discover a deep sense of purpose, confidence, and belonging.
Looking for a way to overcome social isolation, Maddie joined Happy Paws Happy Hearts (HPHH). Since joining the program in 2023, each visit has brought her a feeling of accomplishment - whether it is helping a dog overcome its fears, gaining new skills, or connecting with others in meaningful ways.
Maddie’s support worker, Maisie, has witnessed firsthand the profound impact of HPHH on Maddie’s life.
"There aren’t many opportunities for those with mobility restrictions to engage in programs that involve animals. HPHH breaks down this barrier by offering a program where individuals, regardless of their mobility or support needs, can get involved in meaningful animal interactions. This inclusivity helps participants like Maddie, a wheelchair user from childhood, feel more engaged and capable, while also fostering a sense of belonging and independence."
Maisie reflects on Maddie's milestones since being with HPHH, "One moment that stands out is her decision to move out of her family home and independently into her own place. With the confidence she gained through HPHH, Maddie was not only able to embrace this significant step but also adopt her own rescue animal, a cat which she now cares for with great responsibility, love and care, thanks to the skills she gained throughout the programs."
Maisie highlights the role that animals play in easing social interactions. "The animals provide a safe, non-judgmental source of companionship. Animals are often seen as more approachable than people, which can help individuals who struggle with human interactions. At HPHH, the act of building trust and understanding with an animal can parallel the process of building trust in social relationships, giving participants the confidence to extend that trust to others."
Having supported Maddie for several years, Maisie has also seen the transformation in Maddie’s mental health. “I’ve noticed a significant improvement in both her social skills and emotional well-being. The unconditional love and support from an animal can help Maddie feel valued and understood, without the pressure of social expectations.”
For someone who once found it difficult to speak to new people, Maddie has stepped far outside her comfort zone, having featured in two news features in 2025. Maddie courageously shared her story in the May edition of New Idea magazine, and in a 10 News First televised interview, sharing how her confidence has grown and what she loves most about coming to HPHH. She also features on the HPHH Hero video filmed in 2024.
Each week, more than 500 participants like Maddie engage in HPHH’s programs, from in-shelter experiences to the Explore Employment Pathways Program, designed to build job readiness skills and vocational pathways. As HPHH looks to the future, HPHH aims to support 10,000 participants annually by 2032, creating even more opportunities for connection, healing, and transformation.